The One Place to Go for All Your Learning Services Needs
Manage any of your Cornerstone administration needs from on-call services to augmenting your staff
When you need to resolve an unfamiliar task or learn a new procedure, you may not have time to search for a solution. Our on-call experts answer your questions, guide you through admin procedures, and remove your obstacles so you can get on with your work.
Our support team assists you with all your day-to-day operations, including user support, maintenance, resource management, and security.
Our support team assists you with all your day-today operations like creating learning curriculum paths, assigning users and content, creating and posting events, ILT, or webinars on the calendar. We also help you with setting up notification templates, new program launch guidance, course content and flow testing.
Integrations are the lifeblood of your talent platforms. Our experts help you with on-demand or ongoing support, including maintenance, data feeds, and third-party connections to ensure that you have consistent data flow.
We help you prepare for system updates with validation of your processes so you can catch regression errors before they happen.
Accurate and timely reporting is essential to your operations. Our reporting specialists are on call to assist you with creating, generating, and scheduling reports so you can deliver timely information to your people.
When you are troubleshooting user issues, you need help, not a user manual. Our admin experts troubleshoot administrative issues and answer your questions so you can provide rapid turnaround on user support. For system issues, we can work directly with Cornerstone support to resolve them.
You can rely on Pixentia’s expert services, from serving as a backup for your administrator to managing all your admin tasks.
On-call access to dedicated Cornerstone experts and resources.
Dedicated team, available Monday through Friday 8am to 6pm in your time zone.
Support for day-to-day administration.
Online issue management system for raising and resolving requests.
Issue management governed by agreed-on operating procedures and your SLA.
You choose your level of service, from occasional on-call support to complete managed services.